Nouns

<Queue>

Bridge the caller (typically an agent) to the front-of-queue waiting caller.

Used inside <Dial>.

Element body

The queue name.

Example

<Response>
  <Say>Connecting you to the next caller.</Say>
  <Dial>
    <Queue url="https://app.example.com/about-to-connect">support</Queue>
  </Dial>
</Response>

Attributes

Attribute Default Behaviour
url unset VoiceML run on the dequeued caller's leg before the two parties are bridged — "you're now connected to an agent."

Notes

  • The longest-waiting caller is popped from the queue, the optional url document runs on their leg, then the legs bridge.
  • The parent <Dial> returns the standard result: an empty queue plus dial timeout yields no-answer.
  • The same dequeue can be driven over REST via the queue's Members/Front endpoint with a Url form parameter.